Please read these Terms and Conditions and tick the box underneath to indicate that you agree to them.
1. Subscription payment
You agree to pay the monthly subscription fee for the chosen plan through direct debit or card payment in advance, once every 4 weeks. An active payment method should be maintained throughout the duration of receiving tutoring service from Wisefox
2. Missing a lesson/ No-show
It is your responsibility to make sure that the student attends the classes and be logged into wisefox.app and available on time as per the agreed schedule. If the student misses a class and doesn't show up, the class will be counted as given because the tutor has taken the time to prepare for the class and was available online.
3. Short Notice Cancellation
If you cancel a class by giving short notice of less than 12 hours, such classes will be counted as given and will be charged.
4. Short notice re-arrangement
You are allowed to re-arrange classes at a short notice (more than 12 hours) for up to 5 times in a year by discussing with your tutor. Any more than 5 re-arrangements will be counted as missed lessons and the above clause 3 will be applicable in such cases.
5. Holiday class rearrangement policy
You can rearrange classes if you are going on holiday by giving us a minimum of 30 days notice. We will plan to accommodate the missed classes by giving extra lessons spread through other months, however, we cannot guarantee the same tutor to compensate such classes.
6. Technical problems
If there is a technical issue with our Learning Management System (LMS) and classes are missed due to such problems, we will compensate for the lost class by giving another lesson within the same week or in the following weeks.
7.Changing your tutor
If you wish to change the tutor, you may contact the Course Advisor through firstname.lastname@example.org by indicating 'Request for changing my tutor' as the subject line of the email and giving reasons for such change request.
8. Changing subjects
If you wish to change the subject or add another subject, you may contact the Course Advisor by indicating 'Request for changing/adding a subject' in the subject line of the email.
If you have a complaint or concern, you may contact the admin by indicating 'Complaints' in the subject line and giving enough information for us to investigate and take appropriate actions regarding the complaint.
10. Cancellation policy
You may cancel the subscription anytime by giving a minimum of 28 days (4 weeks) notice. If you fail to take the lessons during the cancellation period, no refund shall be given for the missed classes.
I agree to the above Terms and Conditions.